Quontic

Mortgage Login

Banking Login

Open an account

Choose account

Continue application

Quontic's Banking Security Center

Our digital bank is committed to keeping your personal information and hard earned funds safe and secure. Learn more about the measures we take to safeguard your account as well as steps you can implement to keep your personal information private.

Member FDIC

Scam Red Flags

Scammers may pretend to be someone you trust, such as a bank representative, a government official, a well‑known organization, or even a friend or family member.

Impersonation

Scammers may pretend to be someone you trust, such as a bank representative, a government official, a well‑known organization, or even a friend or family member.

Emotional Pressure

Scammers often use fear, sympathy, or excitement to influence your decisions. They may encourage you to ignore your instincts or misrepresent why money needs to be moved.

False Sense of Urgency

You may be told there is an immediate problem that requires fast action. This pressure is meant to prevent you from pausing, thinking things through, or consulting someone you trust.

Promises or Threats

Scammers may promise rewards like money, jobs, or prizes. They may also threaten legal action, account issues, or law enforcement involvement to force quick compliance.

Deceptive Instructions

They may tell you not to trust bank employees, ask you to ignore warning messages, or coach you on what to say, sometimes even instructing you to lie.

Unusual Payment Requests

Scammers may ask for payment through uncommon methods, such as wire transfers, gift cards, cryptocurrency, gold, or pre‑loaded debit cards.

If you notice any of these warning signs, pause and contact Quontic directly using official channels.

Actions to Take

Imposters may seem convincing, but their requests are not legitimate. Their goal is to deceive. Your goal is to recognize the signs and protect yourself.

Stop

Slow down. If someone asks for money or personal information and something feels off, trust your instincts and do not engage.

Verify

Even if a request appears legitimate, take time to confirm it. Talk it over with someone you trust, such as a friend or family member, or contact Quontic using a trusted phone number from your card or statement.

Prevent and Protect

Use strong, unique passwords and enable multi‑factor authentication. Security features such as biometric sign‑in can add an extra layer of protection against scams.

How we protect you

At Quontic, we want to be transparent in how we secure and use your personal information. Check out our Security and Privacy Statements to learn more. Plus, here are some additional steps we take to ensure your account(s) and information are secure.

How We Protect Your Data

  • Your non-public personal information isn't shared with any affiliates or non-affiliated third parties.
  • We validate your identity when new accounts are opened.
  • We never ask for your personal, account or payment information over email, text or internet making it easier for you to spot fraud attempts.
  • Eligible deposits accounts include Mastercard® ID Theft Protection to alert, detect, protect and resolve fraud issues.

How We Protect Your Money

  • We use multi-factor authentication to access your accounts.
  • Set up Touch ID to securely sign in to our mobile app with your fingerprint instead of typing in a password.
  • Your eligible deposit accounts are FDIC insured up to the maximum allowed by law.1

Common Scam Types to Be Aware Of

Imposters may seem convincing, but their requests are not legitimate. Their goal is to deceive. Your goal is to recognize the signs and protect yourself.

Social Media Scams

Fraudsters often use social platforms to start conversations that seem harmless at first. Over time, they may try to collect personal details or ask for money. Limiting who can see your profile, avoiding unexpected links, and keeping sensitive information off public posts and messages can help reduce risk.

Shopping Scams and Fake Listings

Some scams begin with listings that look like great deals but are designed to take your money without delivering a real product. Warning signs include prices that seem unusually low, pressure to pay quickly, or requests for nonstandard payment methods. Take time to confirm the seller before paying.

Imposter Scams

In these situations, scammers pose as people or organizations you recognize, such as financial institutions or professional advisors. They may use realistic emails, phone numbers, or websites to appear legitimate. Always confirm who you are communicating with through official contact information.

Home and Rental Scams

Scammers may copy or alter real property listings and redirect payments to themselves. This can happen with homes, apartments, or vacation rentals. Before sending money, confirm the listing through reputable platforms and independently verify the owner or agent.

Job Offer Scams

Some scams begin with unsolicited job offers that promise high pay with little effort. These offers may require upfront payments or involve sending money back after receiving an advance. Research employers carefully and be cautious of roles that require quick financial action.

Investment Scams

Unexpected messages about investment opportunities that guarantee returns or promise rapid growth are strong warning signs. Legitimate investments do not guarantee profits. Avoid sharing financial or personal information with individuals you have not independently verified.

Romance Scams

Scammers may form relationships online quickly, building trust before asking for financial help. Requests often come with emotional stories or urgent circumstances. Be cautious with anyone who asks for money before you have met them in person.

Tech Support Scams

Fake security alerts may appear on your device claiming immediate action is required. These messages often include phone numbers or links for “support.” Legitimate companies do not use pop‑ups to demand contact. Close the message and avoid calling the number provided.

What to do if you think your identity has been stolen

Identity theft is a grim reality that we may face when it comes to online transactions. Here are a few helpful steps to take in case your identity is stolen.
  • File a police report.
  • Report the fraud to the three major credit bureaus:
    • Equifax (800) 525-6286; www.equifax.com
    • Experian (888) 397-3742; www.experian.com
    • Trans Union (800) 680-7289; www.transunion.com
  • Call the Federal Trade Commission’s Identity Theft Hotline at (877) ID-THEFT.
  • Contact your creditors and close your accounts. Contact your bank as well.

Security tips
& guidance

unlocking-smartphone

Quontic’s Tips On Staying Safe Online: Common Fraud Tactics to Watch For

Learn More
woman-using-phone-and-laptop

Digital Banking Safety: Tips on Keeping Your Account Secure

Learn More
computer-login

What Do Banks Do to Mitigate Fraud?

Learn More

Have questions about how we help protect you that we didn’t cover here? Please contact us at [email protected].

Disclaimer:

The information contained in this article is provided for general informational purposes, and should not be construed as advice, a solicitation or offer, or a recommendation.

1FDIC insurance is applicable to eligible deposit accounts and up to the maximum allowed by law . Learn more at https://www.fdic.gov/resources/deposit-insurance/

Mastercard is a registered trademark of Mastercard International Incorporated.