Frequently Asked Questions
How are payments issued?
Only you can authorize payments. You tell us who, when, and how much to pay. Payments are issued electronically or via paper checks, depending on the payee’s capabilities. Both electronic payments and paper checks always include remittance information, ensuring that your payee can accurately record that a payment has been received for your account.
Who authorizes payments?
Only you can authorize payments. You have complete control over who you are issuing a payment to, the exact payment amount, when the payment should be sent, or whether to pay the bill at all. If you have a flat fee or recurring bill that you would like to have paid each month, you can instruct us to make that payment automatically for you. Please note that your payment for our service will be conveniently debited from your primary funding account each month.
Do I have to pay the entire bill amount?
No. You decide the amount you want to pay towards each bill.
How will I know when a payment has been sent?
To verify that a payment has been sent, from your navigation links, click “View a Report”. The “View Reports” page appears. From the report title list box, select the appropriate report, and click “Generate Report.” You can also create a new report or edit an existing report.
Can I cancel a payment?
Yes, just click the cancel link in the “Pending Payments” section on the “Make Payments” page.